The Swiftype Blog / Category: Enterprise Search

The Future of Enterprise Search

Here’s the thing when it comes to search: Searchers are human beings. They’re not looking for “data” or irrelevant search results. They’re looking for the right information in the fastest time possible. And they usually want it yesterday.

This applies just as much (if not more) to enterprise search as it does to general search. If you’re over the age of 30—heck, I remember the Dewey Decimal System—you’ll recall manual, hard copy searching. While Intranets have been around since the 70’s, for decades there wasn’t much of anything you could call innovation.

Having onsite hardware was expensive and something only the largest companies tended to invest in. And it didn’t function all that well, which wasted a ton of time that could have been spent on more productive (and financially beneficial) work.

Thankfully those days, for the most part, are over—Google, cloud computing, and big data have been three key drivers in the evolution of enterprise search. The humble Intranet of yore feels positively archaic compared to enterprise search systems of today: cloud based, instant, individualized, and predictive.

But as technology catches up to consumers’ habits, those habits evolve, and the technology needs to follow—or better yet, lead the way.  

Welcome to the Future of Enterprise Search

There are exciting days ahead for the future of enterprise search. Let’s take a look.

Artificial Intelligence and Natural Language Processing: While machines haven’t taken over just yet, machine learning is creating systems that can identify relationships between search terms and words that pre-defined word/grammar rules-based tools miss. Basically, “teaching” the system how to be human. In the case of collaborative (or conversational) search, the computer effectively learns enough about the searcher to create a feedback loop of search results, allowing the system to “assume” the searcher is looking for X or Y based on the context of previous searches. The result? More accurate search results and less time wasted wading through “not quite right” content.

Visual Search: What with the Internet and the social web, videos, pictures, graphs, and memes, our world has become exponentially more visual. And whether you’re searching for diagrams, tables, images, data plots, people, or—in the case of medicine—a diagnosis, image recognition technology is going to see some real growth.

Voice Search: “Siri, what time is it?” You’ve done it, and so have 50 percent of American teenagers, and more than 40 percent of U.S. adults. Digital assistants are fairly commonplace these days, and tech companies are tripping over each other to be first out of the gate when it comes to making voice search smarter, more functional, and more responsive. Artificial Intelligence technology is also “learning” to understand intent and context in voice search and to take into consideration variables such as location and search history.

So what’s next for enterprise IT?

Zorawar Biri Singh is kind of a big deal when it comes to the future of search related tech, having worked as head of cloud for IBM, HP, and CTO of Cisco. He sees “people-centric digitization,” or being able to “look across enterprises and uncover deeply embedded human workflows, both implicit and explicit—the ‘contracts’ that determine how organizations and culture transform” as a natural next step.

Enterprise search software should be considered a critical part of your organization’s functionality. The overall efficiency of your corporate policies and procedures—not to mention your employees’ productivity levels—depend on having a robust enterprise search platform in place.

Want to learn more about how enterprise search can make your team more productive than ever before? Request a demo with the Swiftype team today and they can walk you through it!

How Swiftype Uses Swiftype:
Part 1 – Developers

I’m Brian, a Software Engineer at Swiftype. I’ve been working a lot on Swiftype Enterprise Search, and I use it every day.

I had our rotating “Support Wizard” hat this week, which means I’m responsible for addressing customer inquiries and cases for the week. Enterprise Search helped me close a customer case in 15 seconds. The customer needed to whitelist our crawler’s IP addresses so we could crawl their site. I went to in my browser and searched for “crawler ip ranges.” I clicked the first result from Help Scout and it took me to a recent ticket requesting the same information but from a different customer. Bam! That’s exactly what I was looking for! Case closed.

Brian Stevenson, Engineering Wizard


When dealing with code, I use Enterprise Search for a number of different things. The browser extension is super handy when reviewing Pull Requests (PR) in Github. For example, I was looking at a PR that was pulling in a newer version of nokogiri, but it didn’t have a lot of context. All it had was the version bump, the new version of the gem, and small commit message. I opened the Enterprise Search Chrome extension and I was immediately presented with other PRs and Jira tickets related to the same body of work. I was able to click through to those results to get a much better idea of where and why those changes were taking place. At that point, I had much more context and was able to effectively review the changes in front of me. The browser extension is perfect for that – I can open it up on a pull request on Github and see a plethora of additional, relevant PRs and Jira tickets for that area of code.

Using the browser extension with Jira is also super helpful. If I’m looking at a ticket in Jira, it shows me all open pull requests and any other related Jira tickets that may not have been linked. Furthermore, it shows me all of our sprint planning docs in Google Drive and Dropbox, due to our full text extraction capabilities and fine-tuned search algorithms.

One of my favorite things to use Enterprise Search for is when I’m working with our Design team. They create a lot of visual content, like mockups and templates, but where that content is stored in Dropbox isn’t exactly self-evident. So when I’m working on a project that requires implementing their designs, rather than trying to wade through the ocean of digital assets in Dropbox, or bug them to send me an exported version of the new design, I just search for the content in the Enterprise Search app.  I use really simple, but extremely powerful queries like “new dashboard design in dropbox” or “sidebar icons in dropbox.” The search results all have image previews of the visual content they’ve been designing, so I can quickly scan them to find exactly what I’m looking for in an instant.

Enterprise Design Results

I also use Enterprise Search to show me all of the open pull requests assigned to me, across all of our repositories. It’s extremely useful because I don’t have to go to each repository individually to check for those PRs I need to take action on. I also sometimes use it to see PRs assigned to other people, in case they’re out sick, for example.

Speaking of people, the “Person View” is pretty awesome. One of my developers just went on vacation and I needed to be able to see what he was working on to be able to get the work done before the end of the sprint. I just searched for “Chris,” and because he was automatically created as a person in our organization (just by signing up for an account), I was able to see all of his recent changes across all our repositories in Github and other sources. I was able to jump on the highest priority task he was working on and finish it off. Success! I was also able to get more context on the other issues he was working on because I found some conversations he had with other engineers in Slack, and comments he made on tickets in Help Scout.

We also just hired a new engineer (who is coincidentally also named Brian)! I was helping him get up to speed and needed to find this mythical “onboarding” document. I did a quick search for “welcome guide”, and sure enough, the document showed up as the first result. And with a few more quick searches, I was able to find all the other onboarding documents that were scattered around our various cloud services. It’s so handy, and easy, to be able to search and find documents like this. It saves me so much time!

Last but not least, I use the mobile app to receive notifications for upcoming meetings. We have a sprint planning meeting every two weeks, so I get a notification on my phone that says hey, there’s this sprint planning meeting coming up, do you want to review these documents first? And I’m like yeah! I do want to review those docs so I can remember what we’re talking about at sprint planning! Thanks, Swiftype!

Top Trends in AI-Powered Cloud Search with Forrester Research

How often does this happen to you: you sit in front of your laptop thinking “is there something that already exists that could help me right now?” You know that one specific file exists somewhere, but you can’t find it. Is it in Google Drive or Dropbox? You start searching through the different apps, ask your coworkers, but eventually you’ll give up and create something from scratch. Forrester Research estimates that knowledge workers can spend 30% of their time looking for information, insights, and answers. Do the math. That’s a lot of inefficiency and time wasted. But it’s also a significant opportunity to increase employee productivity if search technology can streamline the process and return highly relevant results. Keyword search engines of the past are obsolete. AI-powered search is the new watchword.

Swiftype & Forrester Webinar
We’ve partnered with Forrester Research on May 18 for a live webinar to discuss this specific topic – The Future of Cloud Search. Our guest speaker from Forrester, Mike Gualtieri, VP & Principal Analyst, will discuss:

  • Trends he sees with AI-powered search in the cloud
  • How Natural Language Processing and Machine Learning technologies can predict more relevant, personalized results
  • Ways to boost organizational productivity with the right search technology

Seats are limited. Be sure to join us on Thursday, May 18.

Modernizing Enterprise Search: Q&A with Quin Hoxie

I recently sat down with Quin Hoxie, CTO of Swiftype, to get a better understanding of Swiftype’s decision to move into the Enterprise Search space. Swiftype has historically been an industry-leading Site Search provider for businesses. In February of 2017, Swiftype announced its expansion into Enterprise Search, an application that allows employees to search across internal data sources.

SC: You used to focus primarily on Site Search. What made you shift into Enterprise Search?

QH: I think it’s only natural when you have a search platform as flexible and powerful as ours. We started to see some of our customers using the Site Search product in an Enterprise Search context. They were specifically using Site Search so that internal departments, like Support and Customer Success could search across their company’s intranet to better service customers. We also saw an explosion of cloud apps in the market but realized quickly that as companies were adopting these apps, they were jumping from app to app to find what they were looking for. The reality is that information is harder to find inside the workplace now than it was 10 years ago.  

Legacy Enterprise search products also haven’t evolved much, both from a technological standpoint and a user experience standpoint. Matt and I were able to shed that baggage and figure out what enterprise search would look like if we designed it for the modern team. It became an interesting challenge, and after vetting the market we decided it was the right place for us to go.

SC: How is Swiftype different than other Enterprise Search platforms out there?

QH:  The first difference is the time to implement Swiftype is really fast. From the start, we designed Swiftype Enterprise Search to address the new problem with internal search, not the old one. We’re a cloud provider, and we focus on companies who also work in the cloud. We’ve made it extremely easy for companies to connect to their cloud applications without having to involve heavy development resources. Some companies do still use a mixture of cloud and on-prem and that has been addressed with our product as well. Unfortunately, we’ve found that the technology in this space has lagged behind, and most enterprise search tech is still sitting on-premise, is expensive, labor-intensive, and more importantly their use of AI technologies hasn’t existed.  

Second, permissioning is incredibly important when it comes to designing a platform for the modern team. Not all of your employees have access to the same data, even if they do use the same applications. Google Drive, for example, only gives you access to documents you’ve created or that have been shared with you. So what we do is take the permissions native to these applications and only show you what content is available to you. This to me is a deal breaker when companies are evaluating an enterprise search solution. A considerable amount of time and resources went into perfecting how we connect to other cloud apps.

We define sources into two different categories: Shared Sources and Individual Sources.

  • Shared Sources are company-wide or team-wide data sources. This is when permissioning is not done on an individual by individual basis.  Administrators can setup shared sources for the entire company or specific departments.
  • Individual Sources: This is essentially the permissioning example I described earlier. Our employees at Swiftype connect to Google Drive, Evernote, Gmail, and Dropbox as individual sources so they only see content they have permission to see.

The beauty of connecting to sources in this way is that each employee gets a very personalized view of their search results. We also utilize AI to learn search and connector behaviors over time to improve their search experience. There are so many other differences. I think we’ll need a part 2.  

SC: Speaking of AI Technologies, what’s different about Swiftype’s AI?

QH: The value of our AI is also a major differentiator in the marketplace. We’re able to track thousands of signals from the data that we ingest that enable us to be smarter about the results we deliver. As people connect their company data to Swiftype Enterprise Search, we’re collecting structured and unstructured content from many different sources. You have unstructured data, like text files in Dropbox, and structured data, like accounts, contacts and leads in Salesforce, and what we’re doing is taking what we know about all these different sources and using them to make the system smarter.

We call this the Enterprise Knowledge Graph, which is basically what we learn from all the interactions across the entire set of data, and distilling it down into what the actual relationships are across all the data in the company. The different systems all provide different levels of detail, for example if you look at a file that is a signed Non-disclosure Agreement in Dropbox, it doesn’t tell you which company it’s associated with, just who uploaded it, when it was last changed, and a mass of text. Using information from other connected sources, we’re able to figure out which company the file is associated with, who signed the document, and many other key details for that document.

SC: How long does the Enterprise Knowledge Graph in particular take to learn all these associations to present them in a way that’s meaningful?

QH: The short answer is: it starts immediately and continues to learn, but it comes with a lot of contextual knowledge out of the box.

The long answer is that we train the system with multi-level relevance models. The first layer is specific to users – based on a user’s specific activity and searching patterns, we know how to better serve results from one page to the next, or one query to the next.

The second layer is specific to an organization. We’ve found that throughout an organization, there are common workflows that a number of users perform. Swiftype Enterprise Search is able to detect these behavioral patterns and proactively apply optimizations. So if a user joins an organization in Swiftype, her system would already be optimized based on the usage of her colleagues.

The third layer is extremely important when it comes to cloud-based tools such as ours, and is more generalized to how systems learn from each other. We can enrich a PDF in Dropbox with what we know from Salesforce or Zendesk data to tie them all together and learn what the relationship between the systems are. This generalized layer is extremely beneficial because the moment you sign up and connect your data to Swiftype Enterprise Search, you can instantly benefit from that knowledge.

Because we’re a cloud-based provider, we’re able to layer these models on top of each other to create the best possible search experience. If you’re stuck on a server, you aren’t going to be able to draw on the collective knowledge of running Enterprise Search for thousands of companies. If your search algorithm is in complete isolation in a box in someone’s data center, there’s no communication between systems, no channel to say you’ve learned something new that you can apply to everyone.

When you’re talking about something like AI, it’s constantly evolving, not in batches or software updates, but every time a new piece of content comes in, every time someone clicks a result, and every time someone conducts a new search. It’s in real time.

SC: Thanks for breaking this all down, Quin.  We’ve been hearing a lot about AI-Powered technologies lately, so it’s great to better understand the data science and behavioral analysis at the core of Swiftype’s search platform. With all the details and nuances behind Swiftype’s differentiators, it sounds like there is so much more that we could expand on. Let’s plan to chat again soon so we can dig even deeper into the landscape of Enterprise Search.

Can’t wait for part two? Want more info right now? Request a demo with our amazing sales team and they’ll walk you through it!

What Makes Slack Such a Valuable Collaboration Tool?

By now, you’ve likely heard about Slack. Whether or not you use it, love it, or are generally privy to why it’s changing the way teams collaborate, you know it’s gained substantial momentum and organizations/users everywhere are seeing its value.

Is Slack Really All That?

It’s little wonder that the messaging/group chat/document-sharing application Slack has been called one of the most innovative companies of 2017. Launched in late 2013 as a simple workplace collaboration application, by last October Slack was making the workday more efficient for four million active users (including 1.25 million paying users), resulting in a very healthy $100 million in annual revenue (give or take a buck or two).

The reason for its rapid-fire success? In a classic take on the “necessity is the mother of invention” trope, Slack filled a desperate need that had thus far eluded business—delivering a user-friendly, “one stop shopping” workplace collaboration beehive that supports seamless company-wide communication.

Employees LOVE Slack

Millennials in the workplace today top the 50 million mark (and Generation Z is nipping at their heels!). Weaned on technology, they use the collaboration tool to coordinate and keep track of every aspect of their lives. This powerful workforce expects a healthy work/life balance, extreme efficiency, and opportunities for flexible working arrangements. Slack ticks all of those boxes.

Bye-bye, annoying email threads and “reply alls.” See you later, long, drawn out, boring “team update” meetings and time wasting duplicate work. Don’t let the door hit you on the way out, lost documents and messed up project workflow. Instead, say hello to:

  • Group-chat channels—including text, audio, and video chat
  • Threaded messaging to assist in keeping conversations contextual, organized, and focused
  • Direct messaging and @ alerts
  • Clickable drop-down menus that help facilitate more complex workflows
  • Drag and drop file sharing (including images, PDFs, documents, and spreadsheets)
  • Superb integration and connectivity that results in all notifications appearing in Slack so there’s not more toggling between Twitter, DropBox, Asana, etc., making it easier than ever to find what you need (and even easier when you integrate Slack with your Swiftype account!)
  • Application integrations and third party app development using their API
  • Syncing ability to any smartphones, tablets, laptops, and desktop computers tied into your network, providing employees with flexible work arrangements

[Editor’s note: Features vary between paid and free versions.]

And unlike many other platforms that are difficult to integrate and even harder to use, Slack’s “friendly” interface means happy Slack users spend, on average, 10 hours per weekday plugged into the platform and 140 minutes per user per weekday actively working within the system.

Collaboration Drives Innovation

According to a recent O.C. Tanner Great Work Study, 88 percent of great work starts with an employee asking an inquisitive question, and 72 percent of great work ideas succeed because the employee speaks to many people about their solution, and incorporates diverse knowledge and viewpoints into the design.

Slack drives this type of collaboration and innovation. It encourages employees to question and communicate, problem solve, and pool talents and strengths. It helps break down silos between departments, and, especially important if you’re running a virtual or global company, allows employees to connect, work, and share ideas at any time, and from anywhere.

The Cure for the Common Chaos

So, is Slack a cure-all for excessive meetings and unproductivity? For many companies, yes. For others, it’s not perfect. It’s been said that group chat can cause distractions and meetings can be boundary-less. But Slack has ridiculously high user satisfaction scores, so it’s doing something right.

The Swiftype team, being a fan, saw the platform’s advantages and opted to build a dedicated connector between Slack and their Enterprise Search solution. This enables teams to automatically search over an organization’s universe of cloud apps (Salesforce, Dropbox, Jira, Confluence, and more) then quickly share the results. Learn more about Swiftype for Slack and how you can find everything you need without leaving where you work.

Is Your Marketing Tech Stack Drowning You in Data?

The marketing tech space is growing at an astounding rate. In fact, that just might be the understatement of the year. Back in 2011, there were somewhere in the range of 150 companies engaged in marketing tech. As of 2016, that number had exploded, with close to four thousand companies having some sort of investment in the “martech” space.

Is your marketing tech stack drowning you in data?

Marketing software spending is also projected to top $32 billion by 2018, and your average marketing team is exposed to (and potentially uses) myriad marketing apps every day. Here are just a few:

  • Enterprise Collaboration and Social Media Marketing platforms (think Slack and Salesforce).
  • Content Management and Data Analytics systems (think WordPress and Kissmetrics).
  • Customer Relationship Management and SEO tools (think HubSpot and Moz).
  • To Lead Generation and Lead Nurturing technology (think Marketo and Mail Chimp).

The goal for any organization is, of course, to have all of these systems streamlined to complement and interact with one another.

Enter the strategically built, finely-tuned-to-your-needs marketing tech stack. Your team’s marketing tech stack will help reduce redundancies, increase efficiency, and ensure everyone is on the same page, right?

Well, maybe.

How Big Data Can Defeat the Marketing Tech Stack

With non-stop tech innovation and new applications hitting the market almost daily, our tech driven world has facilitated a never-before-seen explosion of data. A staggering ninety percent of the world’s data has been generated over the last two years alone.

It’s no wonder that some days it feels like all we do is gather, parse, analyze, distribute, and search for data. We do! And the numbers bear that out:

  • Knowledge professionals spend up to 50 percent of their time looking for information.
  • Forty-four percent of the time, employees can’t find the information they need to do their jobs.
  • As a result, a typical enterprise with 1,000 knowledge workers wastes $2.5 million to $3.5 million per year because staff are searching for nonexistent information, failing to find existing information, and/or recreating information that can’t be found.

Like many things in life, innovation and rapid change can be both a blessing and a curse. We can market to today’s digitally savvy and mobile-friendly consumers with near laser accuracy. But the enterprise is quite literally drowning in a sea of data.

The Savior of the Marketing Stack? Search.

It sounds simple, doesn’t it? Yet, with the majority of enterprise data falling in the unstructured category—that is, data that isn’t stored in already-connected databases—having specialized content search tools at your employees’ fingertips is vitally important.

To make the most of that beautiful marketing tech stack, marketers also need to make sure they have tools in place to find information. The right search platform should:

  • Use machine intelligence and an up-to-date user experience to enable searches across all cloud data platforms, for example Salesforce, Slack, and Dropbox.
  • Be mobile friendly, as many employees today are working virtually from coffee shops and home offices.
  • Understand human speech patterns, and include filters to encourage users to drill deeper into their search efforts to snag exactly what they’re looking for.
  • Come with built-in functions like autocomplete, spelling correction, typo tolerance, analytics, real-time search capacity, data protection, scalability, as well as state-of-the-art encryption and security capabilities.

We’ve definitely all been spoiled by the immediacy and relative accuracy of internet search. And frustrated employees waste precious time (and money!)—even lose business deals—because of ineffective or nonexistent enterprise level search.

Your marketing tech stack might be the best of the best—the most strategically structured stack in your entire industry—but if the right information can’t be found at the exact moment it’s needed, businesses will continue to take a financial hit.

Don’t want to be a statistic? You can learn more about search can help you gain control of your tech stack here.

Introducing the Swiftype Search Sallet

Have you ever found yourself on one of your favorite websites, hunting for something very specific, typing query after query into the search field, thinking to yourself: “I wish my computer could just read my mind and find what I’m looking for!”

Well, great news, search fans! Swiftype, the largest independent Site Search and Enterprise Search provider on the web, has solved this long-standing, life-menacing problem just for you. If you ever thought hands-free site search was just a distant thing of the future, you’re wrong! The future is now and now is the future. Today, Swiftype is revealing a cutting-edge site search helmet designed to find what you’re looking for before you even know you’re looking for it: Introducing the Swiftype Search Sallet.

Powering Site Search While Searching Your Mind

We’ve extended our platform to include our patented Neuro-Learning Behavior Recognition technology (NLBR) – you think it, we search it! Get started with the Swiftype Search Sallet in 3 easy steps:

  • Step 1: Wearing Swiftype’s Search Sallet, stare at your computer’s search box for 3 seconds.
  • Step 2: Using Swiftype’s AI, NLP, ML and NLBR technologies, our search automation will recognize that you were searching for, (ie: “Do elephants have elbows?”) and auto-populate your query and immediately trigger the search.
  • Step 3: Review the set of results and stare for 3 seconds at the source you’d like to see more of – additional similar content will automatically appear! Voila! Search that reads your mind.

Unbelievable, Way-Too-Good-To-Be-True Features!

Standard Features include:

Split-Second Search: Our NLBR technology gets smarter over time by learning your eye patterns, brain activity and queries so your search results are returned to you even faster.

Productivity Filtering: Got a deadline coming up, but can’t stop wondering who would win in a fight between Iron Man and Batman? The Search Sallet knows you have to finish your work and won’t show you those results until after you get your work done.

Vocabulary enhancement: Still not sure if it’s “your” or “you’re?” The Swiftype Search Sallet knows which one you actually meant.

Available Enhanced Features:

Song Recognition: Ever get the melody of a song stuck in your head, with no way to figure out what it is? If you’re wearing the Swiftype Search Sallet, our algorithm will pick out the tune and find you that song!

Hunger Recognition: Craving Thai food?  Swiftype will find the restaurant you want in milliseconds before you even know you’re hungry.

Additional Sallet Specs:

  • Breathable, moisture-wicking liner, removable and washable – since you’ll surely work up a sweat -while you feverishly query
  • Color: Flat Black and rubber finish making it the ideal accessory, even for a night out on the town!
  • Incredibly lightweight! Only 10.5 lbs
  • 5-year warranty
  • Batteries not included

Our Customers Have Amazing Things to Say

(Statements given totally and completely by their own free will!)

“Before the Swiftype Search Sallet, I couldn’t find anything I really needed on the internet. Now, I can get information from any website just by thinking it!” – Dave, International Geographic

“I can’t believe I spent all these years wasting time using my hands to search!” – Mindy, Buzzton Post

Dozens of satisfied customers agree – Swiftype’s Search Sallet has not only revolutionized their modern search querying habits, but has made them more likable, attractive, and generally successful. Don’t wait. Order yours today!    

Just kidding. Early April Fool’s! But real talk, our search is pretty damn good. Try it for yourself.

Bringing the Power of Swiftype’s AI to Slack

Slack solves the problem of efficient communication in the workplace. Swiftype solves the problem of efficient content discovery in the workplace.  And now, /Swiftype is a simple command that leverages our AI-powered Enterprise Knowledge Graph to search all of your company data without ever leaving Slack.

Over 4 million workers (at companies like Airbnb, Ebay, Condé Nast, Samsung, Urban Outfitters, and more) use Slack and spend an average of 10 hours each weekday plugged in. It’s transformed the way people communicate and collaborate at work. Likewise, Swiftype’s suite of applications and Enterprise Knowledge Graph has transformed the way people discover and leverage information at work.  Today, we’re proud to announce Swiftype’s new integration with Slack — adding to our recently-announced AI-Powered Enterprise Search Platform, which eliminates the need to pop in and out of multiple tools and sites to find the information you need. Swiftype lets you search in Slack to uncover content across all of the applications you use at work.

You search in Slack, Swiftype gives you answers. It’s easy. It’s fast. It’s efficient.

Here’s what you get (and why it matters) when you /Swiftype

Easily discover all of your content from within Slack. You should be able to search for documents, files, conversations, and data regardless of where the information lives. Similarly, you should have access to all of this without interrupting your workflow. If you find yourself spending most of your work day in Slack, why not search there? With a simple command, you can pull in search results from any application without ever leaving Slack. Find the information you need and share it directly in your channel.

Ask Swiftype questions the way you’d ask a coworker — our AI will do the rest. Using proprietary Artificial Intelligence and Natural Language Processing technology, Swiftype understands searches in the same way humans do, and the results are an astonishing combination of speed and predictive accuracy. You’ll never search the same way again.

Fully control the privacy of your company data, whether it’s across your company’s shared content or per-user private sources, Swiftype gives every person in the organization access only to the data they are allowed to view. Your data is protected every step of the way, too. Security isn’t just a priority, it’s an essential component to our technology and platform. From end-to-end encryption to Slack channel restrictions, everything is in place to ensure the protection and integrity of your most valuable asset: your content and knowledge.

Don’t limit your search

Sure, you can look through each service individually by jumping from one to another until you find what you’re looking for, but this level of inefficiency is not only frustrating, it’s also expensive. The reality is that most companies house content in more than one place (and with more than one provider). When you search, you need to search across all of your data.  Swiftype focuses on being comprehensive and efficient. Your employees don’t want to search G Suite, then Salesforce, then Slack, then your website, then Dropbox, then Zendesk to find the piece of information they need to do their job. Swiftype lets you launch a single search  — that spans all of your cloud data sources — then, you’re done.

And now, you can do it all within Slack too.

Swiftype Enterprise Search Now on Salesforce AppExchange

Two weeks ago, we launched Swiftype Enterprise Search to revolutionize the way employees find content across their data sources. Today, we’re excited to announce another advancement in helping workers quickly find the right information: our just-released Salesforce AppExchange app.

Screen Shot 2017-02-27 at 10.22.38 PM

Why the AppExchange? Because Salesforce isn’t just the world’s #1 CRM platform; they’ve helped more than 150,000 companies grow every part of their business from the cloud. They pioneered the concept of cloud-based business applications and, in the process, have fundamentally changed how companies view and use technology.

The cloud is now where business takes place. It’s where your data resides and where your applications live. And, it’s why we built Swiftype Enterprise Search for Salesforce to help your workers find information across all Salesforce Clouds: Sales, Service, and Communities.

Swiftype for Salesforce helps sales, service and support, managers, and even customers quickly find the right information, right now. Here are a few examples of how Swiftype can help your teams today:

  • Swiftype helps sales teams be more productive in their jobs as they work with prospects and customers by presenting information related to their accounts before they’ve even searched for it.
  • Swiftype helps service and support teams with case deflection by presenting related information to help solve cases faster so they’re not wasting time hunting for or recreating information.
  • Swiftype helps customers find answers before they think of opening a case by connecting content from Communities, Salesforce’s KnowledgeBase, and your company’s internal content repository.  

Best of all, Swiftype isn’t just limited to Salesforce. Our app indexes content across any cloud data source—from Salesforce Clouds to Dropbox to Google Apps and more—and delivers results in a single search experience. And, it takes just days to roll out Swiftype, with no IT development resources needed.

Swiftype for Salesforce also gives you all of the advanced features you’d expect from a leading enterprise search application. Search results are predicted and delivered based on a user’s role, permissions, search behavior, and preferred data sources and objects. Administrators can customize results based on tools and filters. Our dashboard lets you easily monitor and customize the search experience without any technical skills.  Swiftype Analytics help you understand what your employees and customers are searching for and how to make them more productive. And there’s so much more!

Come find us in the AppExchange and learn why those who’ve tried us love us!

Your Search for Love Love for Search Starts Here

On Valentine’s Day, it’s easy to be bitter if you can’t find what you’re looking for.

Searching for data over a stack of different cloud technologies (Salesforce, Dropbox, G Suite, etc) is like hitting the bars every weekend, hoping your soulmate walks up beside you and asks, what’s your sign?

Sure, you might get lucky, but chances are at the end of the night you’ll be left sifting through irrelevant results and looking for your match in all the wrong places.

We just launched the world’s best wingman for your cloud technology suite. Using AI technologies, Swiftype Enterprise Search understands context — we get that it’s not just about what you say, but how you say it.

We’ve married artificial intelligence with our industry-leading algorithm, to make indexing content across disparate cloud data sources effortless. Employees get the information they need, when and where they need it.

Stop settling. Get Swiftype Enterprise Search and fall in love with your cloud technologies again.

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