The Swiftype Blog

Set Your Web Developers Free with Better Enterprise Search

David Walsh is a Senior Software Engineer and evangelist for Mozilla. He also runs a wildly popular eponymous blog for web developers, where he writes about topics ranging from how to create GitHub pull requests to reviews of web hosting services. In a recent post, David detailed his evaluation and implementation of a third-party website search alternative, which you can read here. During his evaluation, however, David discovered the vendor’s enterprise search solution and shared his thoughts.

The Cloud Means (Tricky) Business

The explosion of cloud-based apps and storage solutions is nothing new. Everyone, from retailers to media companies and governments to healthcare organizations, have made the move to the cloud. It’s become so prevalent that it’s no longer a trend, it’s just how things are now done.

However, what the cloud has done, which David so eloquently stated in his quote above, is make it incredibly easy to save content without ever thinking about it’s actual location.

Yeah, it gets tricky fast. In fact, ZDNet wrote that “the average medium- to large-sized business is actually using between 300 and 400 cloud apps.” That’s incredible, and incredibly daunting if you’re trying to find something — or if you’re a developer.

Where did I see that thing about that stuff?

Enterprise search is a fairly recent need, and the prevalence of cloud-based apps makes it even more of a strategic corporate imperative. Enterprise developers are ultimately on the hook, since search is the key to helping every employee work smarter and faster.

In David’s post, he points the finger at the proliferation of these specialized web services for making enterprise search such a bear. Just your marketing team alone might be using Slack, Dropbox, Marketo, Salesforce, and Zendesk. And people today are more likely to just assume search will help them find what they’re seeking. Alexa, where’s the sales development plan for western Pennsylvania?

If only it were that easy!

So, yes, as you’re now considering all the apps your company uses (and that you’re aware of!), you’re likely echoing David’s words: “Where the hell do we find anything?”

Make Search Your Enterprise Productivity Accelerator

As with most technical tasks, implementing enterprise search likely falls to departmental teams initially. Sales Operations or Marketing Operations might take the lead for their teams, but then IT should ultimately get involved. It is enterprise search, after all. And, it is a shortcut to helping employees work faster and smarter.

For developers, working faster and smarter means removing the burden of enterprise search foundational tasks, like API configurations. That’s where a good enterprise search solution saves huge amounts of time and budget compared with trying to develop a search solution on your own.

Packaged enterprise search solutions let you choose from dozens of prebuilt connectors to speed and simplify a comprehensive enterprise search. If a pre-built connector isn’t available, APIs should enable you to create a secure and unique endpoint in just a few clicks. It should be that easy. Enterprise search vendors put their R&D dollars and efforts into making search easier to implement, configure, and administer, and you reap the rewards!

As you look for a vendor, there are two key productivity outcomes of a good enterprise search solution. Your first goal is to help employees quickly find what they need, which increases productivity. Your second goal is giving developers get more control and more productivity for themselves by choosing a search that’s both easier to configure and provides better results for employees.

Solve for Search, then Move On

IT and operations developers struggle to appease the demands of a wide range of internal customers, from sales, service, content, and marketing teams trying to drive revenue and please customers to executives, finance, auditors, and others trying to run the business. But the nirvana of enterprise search hits smack into the reality of integrating dozens and dozens of local and cloud repositories.

While you can build your own custom enterprise search, it’s never going to be as good as a commercial search solution designed to work out-of-the-box with hundreds of existing cloud and SaaS solutions.

“Instead of rolling your own search,” as David put it in his blog post, take a look at some of the available alternatives. You’ll be pleasantly surprised at what you find, and you might be shocked that the best solution for you doesn’t come from one of the giants who are synonymous with “search.”

Want to learn more about Swiftype Enterprise Search? Watch this video for a quick overview or connect with our team if you’d like to chat live.

Swiftype Through the Eyes of an Intern 👀

Hi, I’m Kara! I am a marketing intern here at Swiftype.

July 12 marked one full month of working as a marketing intern at Swiftype and it has been a very rewarding month, to say the least. This isn’t your typical internship where you show up to work begrudgingly expecting to be at your desk twirling your thumbs all day; or pick up coffee for your supervisor; or simply record minutes at meetings.

To be honest, it has been the complete opposite of that here at Swiftype. I graduated from Cal Poly Pomona on June 11 and flew back that night, then started the very next morning on June 12. I have basically been ambushed with a significant workload since Day 1. (Note: I definitely painted Swiftype as an evil company, but I promise it is not as vile as I make it sound. I was actually excited to start.)

The excitement wasn’t for nothing. Swiftype has far surpassed my expectations. Even though I’ve only been in this seat for one month, Swiftype has already brought me so much knowledge about marketing, tech startups, and marketing at tech startups. Every single person in the office strongly believes in the power of our products and care about my future career. I am very hands-on with projects — including assisting with advertising on podcasts, creating social media posts (and this blog), finding leads and sorting them in Salesforce, monitoring the website using Google Analytics and Moz, creating emails in Marketo, etc — and can confidently say that I contribute to the success of Swiftype. The company has done a great job in marrying personal growth and responsibility into this internship position. Not an easy feat.

Working at Swiftype is not all hard work. I genuinely enjoy coming into the office everyday because of the collaborative atmosphere, beautiful office and view, thrill of a new sale, wall filled with snacks, catered breakfast and lunch, and random Nerf gun bullets flying over my head. Not to mention last Thursday, which was my first Happy Hour/Game Night at the office. There was light hearted music and laughter yet cutthroat rivalry from the company-wide shuffleboard tournament, which more-or-less reflects the company persona.

Swiftype is truly an incredible company and I am very fortunate to have the opportunity to begin my marketing career here.

Think you’d be a great fit for the Swiftype team? Check out our openings and let us know if there’s a position that’s perfect for you!

The Heat is On for Software Developers: Enterprise Search Can Help

Most of us can relate to something coder Sean Hickey posted to his Medium account a few years back. Here’s the gist of it: In Year One, they stick to a very tight and succinct coding style. As the years progress, most coders take things to higher and higher levels, writing longer and more detailed strings of code. Eventually, they become so experienced and efficient that by Year Ten, they’re back to square one, writing short, sweet programs that work like more complex ones.  

But one of his commenters made me laugh out loud, with this response: “The Twentieth Year: “Hey John, can you write me that Hello World program? I need it by tomorrow.”’

Yup, we’ve all been there. The pace of everything in business has increased over the past few decades, and software developers and engineers are not immune to its effects. How often have you heard, “I need it yesterday!”

This Ain’t Your Grandad’s IT Department: Supply and Demand Rules

Higher consumer demand has led to an evolution in all aspects of business. For the modern software developer this means shorter project cycles, improved software tools, a higher focus on team collaboration, and the more prolific use of open source software. And while software development tools have improved, there are now also a lot more of them, and each one does something different.

In fact, the number and types of apps being built today is more than has been built in the last 40 years. Today, there’s an open source library for pretty much everything—and if you can’t find what you need, you create it.

Collaboration Is A Double-Edged Sword: Increased Efficiency AND Increased Data

Project timelines have sped up and collaboration has increased. Whereas most coding projects were solo endeavors 20-25 years ago, today most enterprises function in a highly collaborative manner. Projects filter through many departments and cycles are measured in minutes and hours rather than days and weeks.

Creating “one size fits all” applications from scratch is no longer optimal due to the fact that they can be complex, drawn out, poorly designed, and take years to complete. Instead, developers now look to open-source libraries to create applications that can easily integrate with other solutions, including third-party SaaS services. And while APIs make it simpler to complete these integrations, that also means the numbers of APIs to keep track of and systems to monitor have grown exponentially.

The best part of this “ease of integration” is that it has opened up new sharing capacity: Whereas systems at one time were focused on a centralized database (such as with desktop software), today aggregating to the cloud is the norm, and software is being designed to be easily shared and widely distributed, mostly due to increased demand from consumers and mobile employees.

Needless to say, it can be difficult to keep track of all the content created on a daily basis, as well as manage all the different duties of a software engineer all at once. And that’s where internal search helps increase productivity.

How Cloud-Based, Internal Search Helps Keep Software Developers On Track

As you might imagine, our developers use enterprise search tools frequently. Using our own  Enterprise Search solution internally even allows our developers to address customer service issues in record time, closing some tickets in seconds by quickly cross-referencing with other clients’ information requests via search—surely that’s one for the record books! With tickets in JIRA, solutions in Github, and the conversation about it all in Slack, giving developers one tool to find everything can save them a ton of time.

Enterprise search lets developers quickly inspect why certain changes are being made, tracks important and potentially disparate data, and provides the context necessary to rapidly understand a new project. No more wasting time on email streams or knocking on office doors for explanations.

Working with design teams (and their MANY changes) is easier with enterprise search as well. A frequent complaint we hear from developers is that they often don’t know why they are building something or what the end goal is. With all the information about a project easily searchable—from the first creative brief to the final code—no one is left in the dark. Using simple but powerful search queries means hours aren’t wasted wading through Dropbox or Slack. Instead, when a request from marketing comes in, developers can source all the digital assets spread over whichever apps are in use on that project.

The heat is definitely on for software developers, and it’s only getting hotter. If you’d like to explore how Swiftype Enterprise Search could help take the pressure off your team, don’t hesitate to reach out.

How to Win at Business With Real-time Search Analytics

Big Data has definitely grown up and shed its “buzzword” status. The fact that Google processes more than five billion searches every 24 hours is just the tip of the iceberg when it comes to the reams of data flying around at any given minute, and it explains why real-time search analytics are rapidly gaining importance.

What exactly is Real-Time Analytics and How Does It Relate to Search?

Real-Time Analytics, at its most basic, is knowing—and acting upon—events happening in your business when they are occurring. In the good old days, consumer data was parsed, processed, stored, and analyzed well after the fact. The data was still good; it was just old.

Couple that with the fact that today’s searchers expect immediate results. They want an organization to be proactive rather than reactive. Real-time search analytics allows you to accomplish that by providing a “real-life/real-time” picture of how your users engage with your site and your site search platform.

And since search is one of the clearest ways to determine exactly what your audience wants, having access to measurable and actionable search data, trends, pain points, or issues—in real time—brings huge value to businesses and drives increased, timely competition. Organizations are able to drive new business opportunities and revenue streams  as well as increase profits, grow customer bases and improve overall customer service. So how do you put real-time search analytics to use?

Ensure the Right Content is Reaching Your Customers

With 200+ million people using ad blockers today, getting your messaging to the right eyeballs has never been more difficult. And as for business decision makers? Eighty percent of them prefer to learn about you via content versus ads. Real-time analytics allows you to immediately track what people are searching, and then identify gaps where users are searching but not finding. This info provides insights around what content you should—and shouldn’t—be creating and shows you immediately if information is resonating (or not).

Track Clickthroughs and Conversions

Any good, real-time site search solution should provide you with analytics to track clickthroughs and conversions. This helps you understand what your users are searching for, clicking on, and engaging with—while they are still on your site—and exactly which of those actions leads to conversions.

Here at Swiftype, as you can see in the image below, you can also track which autocomplete queries are most popular, and what content was most commonly chosen from the autocomplete suggestions:


Analyze Patterns and Predict Interest

Real-Time Analytics allows you have the data you need, at your fingertips, while those searches, clickthroughs, and conversions are actually happening. This affords you the opportunity to more accurately and rapidly tease out trends, set business goals and benchmarks, and develop laser-focused articles, white papers, eBooks, or case studies. Setting this trend for proactivity rather than reactivity helps businesses stay ahead of the competition.  

There’s a great quote that tradesmen use: “Measure twice, cut once.” Speed is a wonderful thing, but accuracy is even better. And now, with technology, we can have both. Having access to real-time search data not only helps you get the right content in front of the right eyeballs, resulting in satisfied customers and searchers, but it also helps your teams know what content to produce, when to produce it, and why it’s important to customers. The end result? Greater productivity and efficiency, and content creators have the information and guidance they need to get it right the first time.

Learn more about what Swiftype analytics can do by digging in and starting a free trial today.

4 Steps to Finding the Right Modern Enterprise Search Solution

Evaluating a modern enterprise search solution
Managing your internal data is not an easy task. As your organization’s amount of information grows, productivity can be directly tied to your employees’ ability to find the right information in a timely and effortless manner. With the proliferation of specialized productivity tools, employees are forced to hunt from repository to repository to find the right information – from documents in Dropbox, to customer information in Salesforce, to projects in JIRA.

That data is growing at a tremendous rate, and organizations are focusing more of their efforts on increasing employee productivity. 26% of organizations saw their content management budget grow over 10% in the past year.

Having an internal enterprise search solution gives employees the ability to find the most relevant information across all the cloud applications they use on a daily basis, and keeps knowledge workers productive.

4 Steps to Evaluating Your Next Enterprise Search Solution

The Aberdeen Group, widely known as a leader in the research and analysis of information technology and products, has assembled a guide to outline the 4 steps you should take when evaluating an enterprise search solution for your organization:

  1. Let the Search Technology Do the Work
  2. Make It Personal and Secure
  3. Search Using Artificial Intelligence Technologies
  4. Leverage the Cloud to Simplify Administration

The guide is meant to help your organization find the right enterprise search solution to give your employees the most relevant content at their fingertips, whenever they need it. After all, there is a lot to consider with enterprise search. Offering your employees a cloud-based platform that incorporates machine learning and natural language processing technologies, as well as one that respects your org’s role based access permissions and security policies will give them the best chance to reduce frustration and increase their productivity.

You can download the full guide here.

Great Developers Ship, They Don’t Configure Search

We’re always excited when Swiftype customers give unprompted kudos to our solutions. Of course, we also work with a lot of our customers to showcase how they use Swiftype.

But when someone who’s not a customer writes about how great our products are after a trial, it makes us a bit more proud to be doing what we’re doing. If our products provide such a great experience that someone needs to tell the world, well that just makes us smile!

One recent example is from David Walsh (@davidwalshblog), a Senior Software Engineer and evangelist for Mozilla, who also runs the wildly popular David Walsh Blog. On his blog, which uses WordPress, David defaulted (as many do) to the out-of-the-box search functionality. And, just like many of you, he found it “underwhelming,” so decided to look for a replacement.

You can read his full post here, which goes into much detail on Swiftype’s features, explains how he set up both Swiftype Site Search and Enterprise Search, and offers his overall impressions. (SPOILER ALERT: He loved both of our solutions!)

Reading David’s post inspired me to write this post because it made me realize how web developers struggle to balance the demands of marketers (like me) against the reality of managing a website. Add to that their desire to work smarter and to work on projects they are passionate about, and it’s easy to see how they can become frustrated with things like lackluster search solutions.

As my team and I spend more and more time speaking with developers specifically about search, we’re seeing clear yet unique needs for both public-facing site search and internal enterprise search.

Site Search for Your Public Audience

Engineers and developers want to spend more time developing products and websites, not configuring search. It’s pretty obvious, and understandable. Developing allows them to be creative, solve problems, and build new things. Search, albeit a critical feature for site visitors, is part of a site’s foundation. It should already be there. And it should work, and work well.

Developers are often asked by marketing or others to tweak search results, which should be easy. If you’re not a developer, you probably assume it’s a simple fix. But that’s not the case with most solutions. “Google Webmaster Tools doesn’t allow me to modify result order so I’m somewhat helpless in correcting the issue on Google, but Swiftype allows me to correct the issue for my own site search,” wrote David in his blog post.

Search is not something that can be created or optimized in a few minutes, especially if your search was custom developed. It’s not much better if your search was created by your blog or site platform, or even if it was created by Google. It’s also why few people build their own (read here why building search is so difficult) and why most people default to WordPress’ canned search or Google Site Search.

With Swiftype, however, tweaking search results is easy. We’ve built our solution with developers in mind, and to make their jobs easier. As David puts it, “All I need to do is drag and drop the result and Swiftype remembers the preferred result order.”

Ultimately, what’s most important is the experience you provide to your site’s visitors. Do you want search to be a frustrating part of that experience or a differentiator? Considering that one-third to one-half of site visitors use search, you’re probably going to want to make it great!

Enterprise Search for Your Internal Customers

Internally, developers have more to consider, since search is on the hook for helping every employee work smarter and faster. David goes into great detail in his post, and he points the finger at the proliferation of specialized web services for making enterprise search such a bear. You might be using HipChat or Slack, plus Dropbox and Box, and GitHub and JIRA, plus Salesforce and Zendesk. Again, in David’s words, “We have so many focused services now, however, that we run into a frequent problem:  where the hell do we find anything?”

Working smarter means removing the burden of foundational tasks, like API configurations, from the developer’s workload. Swiftype lets you choose from dozens of prebuilt connectors to speed and simplify a holistic enterprise search. If a connector isn’t available, our APIs enable you to create a secure and unique endpoint in just a few clicks. It’s that easy. Developers can even add intranets and cloud-based repositories to their search results pool by using Swiftype’s web crawler feature. It’s all designed to make search easier for developers so they can quickly get back to developing.

Swiftype's Connector Framework

What’s important here are two things. First, you’re elevating the experience and productivity of your internal customers by helping them quickly find what they need. Second, you’re giving developers more control and more productivity for themselves by making search easier to configure while providing better results.

As David Says, “Give Swiftype a Shot”

I thought about writing a typical marketing “we’re great” conclusion here, but then realized David did a fantastic job of summarizing it on his post:

“Both of Swiftype’s awesome offerings, Site Search and Enterprise Search, are really impressive.  Instead of rolling out your own search or using a lacking free alternative, give Swiftype a shot.”

I couldn’t have said it better myself…so I didn’t!

On the Search: NYU Libraries Implements Swiftype

New York University (NYU) Libraries is a global organization that advances learning, research, and scholarly inquiry in an environment dedicated to the open exchange of information. As the library of a prestigious university in the 21st Century, their proactive focus on technology enables them to actively reach users at their point of need, wherever that may be.

Today, the number one goal in NYU Libraries’ strategic plan is to “create a user experience that is high quality, consistent, and robust regardless of the user’s location, access method, or objective.” Obviously, their website serves as a critical component in reaching that goal.

As head of user experience for NYU’s library division, Nadaleen Tempelman-Kluit manages their online conduit between the university’s vast number of diverse users (from students and faculty to researchers and staff) and the massive amounts of information available. Here, Nadaleen explains their move to Swiftype as their primary site search and how it has improved their user experience.

What prompted you to look for a new site search?

Nyu.edu uses Google Site Search, so we were using that as our library’s site search. We didn’t have a lot of ability to customize the search, so we wanted to move away from that and get our own solution. We wanted to have more control.

What control did you need?

We didn’t have access to the analytics, so we didn’t know what was possible. We didn’t know all of the things we could do until we deployed Swiftype, but before we weren’t customizing anything. We wanted to gather data to improve both the search experience and how we were presenting our content to the users.

Did users notice your lack of customization?

Yes, for sure. We also had the old search kind of buried, so users had a tough time even finding it. But now our [Swiftype] search is front and center across all of our pages because now we understand our users better and recognize what they’re looking for.

How long did it take to implement Swiftype?

It was just a day. We worked with our CMS vendor, Siteleaf, and they recommended Swiftype. So we took their recommendation and it was ready to go almost immediately.

What types of analytics are helping you improve the user experience?

I tend to look at search queries, and that’s been really helpful. Swiftype’s synonym insights are also great. I can look at queries, see what people are searching for and what words they’re using, then add those keywords to our site. That’s been pretty huge.

We have a service called The Avery Fisher Center for Music and Media, where students get DVDs and watch videos, but most people spell it ‘Fischer.’ So there were a ton of people searching for Avery Fischer and not finding anything. That’s a perfect example. Another is a service called E-ZBorrow, which is spelled e-hyphen-z, but people obviously search for “e-a-s-y.” So we put in ‘E-Z’ and the synonyms ‘easy’ and ‘Easy-Borrow’ and so on. That’s been helpful, and it’s a great way to learn your audience.

Where have you seen improvements since deploying Swiftype?

Just looking at the number of searches, it’s much higher than I expected. It’s become very clear that site search is a big deal for our users.

What’s the Swiftype feature you just can’t live without?

The search queries. That sounds basic, but I’m looking for the percentage of people who succeed in finding something. As the head of user experience, that’s incredibly valuable to me. When I see queries where people didn’t find something, I want to jump in and resolve that.

Want to learn more? We have other great stories about how Swiftype has helped other organizations accomplish great things with Site Search. Check it out now!

Top 5 Enterprise Search Pain Points

We often hear from people looking to solve problems with their internal search processes. And it makes sense: Your employees are the very heart of what makes your organization successful (or not), so if they struggle with search, efficiency issues begin to add up—and fast.

A poorly functioning or out-of-date enterprise search system creates issues: mishandled, duplicated, or impossible to find content; roadblocks when it comes to users’ security access; problems picking up the pieces when an employee goes on vacation or leaves suddenly; and a myriad of others.

So we thought we’d take a few minutes today to go over the pain points we hear about the most when it comes to enterprise search—and show you how a robust SaaS platform—like Swiftype—can help since these big five can hit where it hurts.

“I don’t know where the content I need is stored.”

Whether you’re prepping for a last-minute meeting or being asked on a conference call to pull up a relevant data point, it’s usually when the pressure’s on that you can’t find what you’re looking for. According to Forrester research, knowledge workers can spend 30% of their time looking for nonexistent information, failing to find existing information, and/or recreating information that can’t be found. Enter a robust, new generation of enterprise search solutions that incorporate artificial intelligence (AI), natural language processing (NLP), and other intuitive technologies to help understand and organize data across your entire organization and all of your applications. Search once and you’re done.

“It takes forever to find the right info.”

One of our developers wrote recently about how Swiftype Enterprise Search helps him in his day-to-day work. He flies through customer service issues, closing tickets, quickly cross-referencing other clients’ information requests; sources digital assets spread over a number of apps to fulfill requests from marketing; and even has relevant documents automatically pushed to his phone before a meeting so he doesn’t have to think about what info to gather. With all the extra time he saves, we’re sure he’s able to get so much extra work done, (right, Brian?)

“Didn’t someone else already create this?”

What happens when an employee suddenly gets sick or takes an extended vacation, and they’re holding documents crucial to a project or client deadline? At best, using clunky, legacy enterprise search software, team members waste time digging for the appropriate data. At worst, they have to pull an all-nighter and start again from scratch. Time and money go the drain. Employee morale takes a hit. Swiftype has a handy feature called Person View, which allows you to search for content by employee name across all of your cloud data sources to find all of a specific user’s documents. So even when someone is out, you can still access the files you need.   

“Is my info secure?”

Cloud-based data sharing is not immune to security problems, especially in the BYOD (bring your own device) era. Studies estimate that corporations spend roughly $50,000 per lost laptop—and the more senior the employee, the higher that number jumps. That’s why your enterprise search platform should adhere to strict security guidelines, provide data protection and application security, and have systems in place to guard against physical and environmental issues.

“I don’t want everyone to be able to see everything.”

Not all of your employees have access to the same data, nor should they, even if they use the same applications. You may want to limit some people to only searching marketing materials, while keeping others out of the company’s legal documents. Here at Swiftype, our Administrative Dashboard helps you manage your team’s access. You can integrate with your existing authentication provider, invite users individually, as well as easily grant access, revoke access, and set permissions.

Which of these pain points have you had to deal with?

Since we know this space so well, it’s really tough to write about issues without a nod to how we can help! If you’re curious about solving any of those pain points—or others you may have—talk to the Swiftype team now to take a closer look at how your team can use Enterprise Search to help them access all the information they need, when and where they need it.

How Swiftype Uses Swiftype:
Part 2 – Sales

Hi! I’m Art, an Account Executive at Swiftype.

We know that time kills all deals, so the faster we can get back to our customers, the better. But when you have back-to-back calls all day and 100 emails to reply to, it can be tough to answer your customer’s questions in a timely manner.

Swiftype helps me quickly find the answers. Instead of having to jump from app to app to find something I know already exists, I can find it easily using Enterprise Search. Quick access to content is especially important when you’re talking with customers and prospects who have questions (which they always do) because it allows me to keep the conversation going while I’m searching for the right answers. Sometimes the answers are dispersed across different sources, so a single search experience gives me relevant results from all of those sources instantly.

Search Clients
When I have upcoming meetings with a customer, one of the main things I want to know is if they’ve interacted with our support team recently. I can easily see in the Swiftype browser extension, without leaving a customer record in Salesforce, if they have open support tickets. Swiftype gives me a full picture of an account while saving me the time and effort of tracking down customer success managers, support, and software developers to get answers.

I wanted to mention our Slack integration too, because it’s the primary way our team connects and communicates. I personally don’t spend the majority of my time searching in it, but I have colleagues who do, and it’s a very convenient way for me to meet them where they work. Everyone has their favorite way of using Swiftype and because there are so many ways to integrate it into your workflow, no one has to sacrifice their preference for anyone else to be able to work well together.

There are times when prospects have questions that are more technical than I feel comfortable answering off the top of my head. Just last week, I was on a call with a prospect who stumped me with a technical question. I remembered we had a white paper addressing her exact concern, so I hit shift+command+space to pull up the OS X app and was able to find the answer on the spot.

Person View
Every so often, I need to consult one of our software engineers, but I also don’t want to bombard him with questions that he’s answered for me before. When that happens, I’m able to go to his his profile page in Person View to pull up any conversations he’s had with me. It saves us both quite a bit of time – I don’t have to spend time tracking him down to ask him the question again, and he doesn’t have to spend time answering a question he’s answered before. I can go to his page and get to the content from there.

In summary, I wish I had known earlier in my sales career that a tool like Swiftype existed.  I consider myself lucky to be selling a product that I use every day—a product that makes my daily work a lot easier and much more efficient. If you want to see how it can work for you, I’d be happy to show you a demo!

Choosing A New Enterprise Search Solution In The Era Of AI with Forrester Research

If you’re reading this blog, chances are you already know a thing or two about Enterprise Search. To review: an enterprise search solution can deliver many benefits to your organization—including increase employee productivity, boost cross-team collaboration, eliminate duplication of data, and allow instant access to relevant content. Whether you’re in the process of evaluating your first cloud-based enterprise search software, or are currently migrating from an old legacy solution, have you considered the right criteria to ensure you’re making the best choice?:

  1. Architecture: What architectural qualities you should look for?
  2. Data Acquisition: How should cognitive search support data sources and types?
  3. Core Technology: What core search technologies do cognitive search solutions need?

We’ve partnered with Forrester Research on June 22 for a live webinar to discuss this specific topic. Join Mike Gualtieri, VP & Principal Analyst at Forrester, and Matt Riley, CEO & Co-Founder at Swiftype, to learn more about the key criteria your team can use to create an RFP to evaluate AI-powered search engines.

Event Details:

Date: This Thursday, June 22, 2017
Time: 10:00 AM PT / 1:00 PM ET
Duration: 30 Min

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