In our continued efforts to better serve online publishers and media companies, we are excited to announce a new partnership with Parse.ly—a leading provider of analytics and audience insights for digital publishers. Since hosting our first joint webinar in August, we have been continually impressed by the people, research, and insights that Parse.ly brings to the publishing space, and we’re excited to join forces with a clear industry leader.

As we’ve worked with the Parse.ly team, they have helped us better understand the publishing space and improve our product. At the same time, we’ve given Parse.ly an enriched perspective on the value of powerful site search for publishers. Through the collective power of our broad client base, this partnership will help both companies improve their offerings and keep our digital publishing companies happy.

“Partnering with Swiftype means that we’ll be even better equipped to help our clients meet the needs of their readers, whether through content analytics, recommendations, and now through a great search experience.”

Sachin Kamdar, CEO, Co-Founder, Parse.ly

With a wide range of product developments, joint research projects, and events planned, we’re excited for what this partnership will bring in the coming year. To learn more about Parse.ly’s unique analytics platform, visit their website.

Adding powerful search to your company knowledge base or help center is an essential step toward helping users resolve issues without filing tickets, but the process of implementation can often be a daunting first step. To make this process easier, we added a new resource to our website for customers looking to improve search on their help center or knowledge base.

Last week, we added a new resource to our website for customers looking to improve search on their help center or knowledge base. Written with a non-technical audience in mind, 15 Steps to Help Center Search Implementation introduces readers to the most important questions that companies should familiarize themselves with before getting started, including:

• What are the pros and cons of building search internally?
• How long will implementing search take?
• What team members are required to implement new search?
• How can I evaluate the performance of a new search experience?
• What ongoing work is required after implementing search?

With a step-by-step checklist that clearly lays out each phase of implementation, this resource will be an invaluable guide. Implementation is often an intimidating prospect with any new software, but with this guide in hand, your team will start with a much clearer sense of what needs to be accomplished and what team members will be involved.

To access the checklist, follow the download link below. To receive a personal demo of what Swiftype can do for your knowledge base or help center, contact us today.