The Swiftype Blog / Swiftype for Desk.com

Swiftype for Desk.com

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Swiftype search is an invaluable tool for self-service support centers. That’s why we’re excited today to announce our integration with Desk.com, making it easy for support centers built on Desk.com to bring powerful search to their users. With Swiftype powering your Desk.com support center search engine, site owners get

  • Detailed analytics. See what users are searching for most to identify common user issues, and see what queries are returning no results to identify gaps in your knowledge base. From there, site owners can create content to address these questions, or use Swiftype’s custom result ranking tool to add in search results for any query they want.
  • Custom result ranking. Drag and drop to rearrange search results for individual queries through Swiftype’s user friendly dashboard, add in results that don’t appear by default, or eliminate individual results entirely. With this power, site owners can tightly customize search results for high volume queries, quickly guiding users to the right support content.
  • Complete front end customization. Once Swiftype is installed, site owners can customize the look and feel of their search bar, autocomplete menu, and search results page to match the aesthetic of their help centers. For even more control, it’s possible to work with Swiftype meta tags to specify exactly what information our web crawler indexes as well as add custom fields and data.

And much more. For more information about Swiftype for Desk.com, check out our listing on the Desk.com app hub, or, for more information about Swiftype for self-service support centers and knowledge bases, check out our case studies.