The Swiftype Blog / Tag: site search

4 Key Considerations for Acquiring an Effective Site Search Solution

Understanding and optimizing how buyers arrive and navigate through your website can be difficult. It’s especially frustrating since you know not capturing this information can leave you with costly gaps in conversion data.

The Aberdeen Group, widely known as a leader in the research and analysis of information technology and products, recently gathered insights on these data challenges. Their findings focused on “Site Search Solutions.” These are traditionally defined as platforms or tools that analyze and optimize a website visitor’s search experience. They can also shed light on the most popular content on your website or app. This ultimately gives you the real-time search analytics needed to reveal what, and whether, buyers are actually looking to buy.

Did you know that 37% of marketers actively invest in search solutions and 26% of those marketers average higher contribution to company revenue from marketing?

Aberdeen has assembled a full Buying Guide to outline all of the considerations you should take into account when evaluating an effective site search solution for your organization, but here’s a brief snapshot of what you need to know:

  1. Ease of Use and Implementation: Dealing with personnel limitations (available headcount, skillsets, bandwidth) is the top operational challenge cited by marketers in our research. Few marketers are coding experts, so it’s vital that the solution you choose doesn’t make already complex marketing operations more complex. 
  2. Customization for Performance Optimization: Best-in-Class marketing teams are 55% more effective than all others at maintaining consistent, relevant, and personalized messaging. Staying up to speed with what’s relevant to buyers while maintaining consistency requires that site search solutions be customizable. The terms and topics buyers search for change; solutions need to allow users to adapt accordingly.
  3. Analytically Driven Alignment to Buyer Needs: The best solution for your business will serve up results that prompt the best actions for your buyers. 
  4. Real Time Updates: The benefits of your site search solution should be immediately obvious. Marketers who use search solutions are 91% more effective at increasing productivity with integrated marketing technology. Real-time capabilities are critical for bringing the full utility of the technology to bear.

Download the FULL Aberdeen Buying Guide now to make sure you’re armed with all the detailed information needed in order to select the site search solution that’s right for you.

Introducing the Swiftype Search Sallet

Have you ever found yourself on one of your favorite websites, hunting for something very specific, typing query after query into the search field, thinking to yourself: “I wish my computer could just read my mind and find what I’m looking for!”

Well, great news, search fans! Swiftype, the largest independent Site Search and Enterprise Search provider on the web, has solved this long-standing, life-menacing problem just for you. If you ever thought hands-free site search was just a distant thing of the future, you’re wrong! The future is now and now is the future. Today, Swiftype is revealing a cutting-edge site search helmet designed to find what you’re looking for before you even know you’re looking for it: Introducing the Swiftype Search Sallet.

Powering Site Search While Searching Your Mind

We’ve extended our platform to include our patented Neuro-Learning Behavior Recognition technology (NLBR) – you think it, we search it! Get started with the Swiftype Search Sallet in 3 easy steps:

  • Step 1: Wearing Swiftype’s Search Sallet, stare at your computer’s search box for 3 seconds.
  • Step 2: Using Swiftype’s AI, NLP, ML and NLBR technologies, our search automation will recognize that you were searching for, (ie: “Do elephants have elbows?”) and auto-populate your query and immediately trigger the search.
  • Step 3: Review the set of results and stare for 3 seconds at the source you’d like to see more of – additional similar content will automatically appear! Voila! Search that reads your mind.

Unbelievable, Way-Too-Good-To-Be-True Features!

Standard Features include:

Split-Second Search: Our NLBR technology gets smarter over time by learning your eye patterns, brain activity and queries so your search results are returned to you even faster.

Productivity Filtering: Got a deadline coming up, but can’t stop wondering who would win in a fight between Iron Man and Batman? The Search Sallet knows you have to finish your work and won’t show you those results until after you get your work done.

Vocabulary enhancement: Still not sure if it’s “your” or “you’re?” The Swiftype Search Sallet knows which one you actually meant.

Available Enhanced Features:

Song Recognition: Ever get the melody of a song stuck in your head, with no way to figure out what it is? If you’re wearing the Swiftype Search Sallet, our algorithm will pick out the tune and find you that song!

Hunger Recognition: Craving Thai food?  Swiftype will find the restaurant you want in milliseconds before you even know you’re hungry.

Additional Sallet Specs:

  • Breathable, moisture-wicking liner, removable and washable – since you’ll surely work up a sweat -while you feverishly query
  • Color: Flat Black and rubber finish making it the ideal accessory, even for a night out on the town!
  • Incredibly lightweight! Only 10.5 lbs
  • 5-year warranty
  • Batteries not included

Our Customers Have Amazing Things to Say

(Statements given totally and completely by their own free will!)

“Before the Swiftype Search Sallet, I couldn’t find anything I really needed on the internet. Now, I can get information from any website just by thinking it!” – Dave, International Geographic

“I can’t believe I spent all these years wasting time using my hands to search!” – Mindy, Buzzton Post

Dozens of satisfied customers agree – Swiftype’s Search Sallet has not only revolutionized their modern search querying habits, but has made them more likable, attractive, and generally successful. Don’t wait. Order yours today!    

Just kidding. Early April Fool’s! But real talk, our search is pretty damn good. Try it for yourself.

Taking Site Search Back to School

They’re college students! They’re excited! They’re raring to go! But they need information to get started. More often than not, they hop online and search your university’s website to find everything they need without issue, right? Wrong. Their cursory search yields pages and pages of less-than-relevant search results. After exploring the first few options, they get frustrated because they can’t immediately find what they’re looking for. So, what do they do? They contact you. Over and over and over.

A university’s website is an important intersection for its varied audiences who are all looking for unique information. Often times additional menu options and subdomains are added in order to meet everyone’s needs, but web developers are increasingly realizing that site search is the key to making the right information more accessible.

Getting Smart with Site Search

Join us on Tuesday, March 28th to hear from the web development leaders from Roanoke College in Salem, Virginia and St. Mary’s University in San Antonio, Texas. They’ll explain their own experiences and how they made the choice to make site search a strategic part of their web experience. They’ll cover:

  • Why their old solutions didn’t work and what they looked for in a new solution
  • How they made search the focus of their website and how visitors reacted
  • Where they ran into challenges along the way and how they overcame

Don’t miss this great opportunity to hear directly from your industry peers about how site search was a game-changer for their website. Register now!

Learn How Top Universities Put Site Search at the Head of the Class
Tuesday, March 28th at 10:00 am PT, 1:00 pm ET

Essential Site Search Terms You Should Know

When evaluating your next Site Search solution, you may come across some terms that you’re not familiar with. We are often asked, What does this mean? From Bigram Matching, to Corpus, to Autocomplete, having a grasp of these common terms will help you better understand and evaluate your next website search engine platform. This post provides you with explanations for the most popular/common site search terms.

Essential Site Search Terms You Should Know

Autocomplete
Autocomplete (also known as typeahead or autosuggest) is a language prediction tool that many search interfaces use to provide suggestions for users as they type in a query.

Bigram matching
Bigram matching is a language analysis tool which advanced search engines use to find results for multiple-word queries that are similar to but not exactly the same as the text in the searchable index. (example: iPhone, i phone, i-phone are all different terms, but the algorithm recognizes them as the same)

Clickthrough behavior
Clickthrough behavior is a type of data that records what results users are clicking on from an SERP.

Constant Crawl
Constant Crawl is a Swiftype feature that allows your search engine index to be updated in real time. This means that any time a page is created or updated, Swiftbot will immediately index the new content and make it available in search results.

Conversions/Conversion rates
In the world of search, conversions occur when users perform a query and click on a result from the SERP.

Corpus
The corpus is the entire body of searchable text in a search index.

Document
The term document refers to a single page or item in a website search index. On a publishing website, for example, a document could be a single article. On an ecommerce website, a document could be a product listing.

Document frequency
Document frequency is the number of times a given term or query appears in a specific document within a larger search index.

Exit rate
Exit rate is a measurement in search analytics that records how often users perform a query then leave the SERP without clicking on a result.

Filtered search
Filtering is a search tool that lets users to restrict their search to a certain section of a website or a specific document type.

Phrase matching
Phrase matching is a language-dependent process which advanced search engines use to identify sets of words that should be treated as a cohesive unit when scanning across a search index for the most relevant documents.

Search query
Queries are the strings of text that users type into a search bar when looking for a specific result or set of results. Queries can be one word or several.

Stemming
Stemming is a language-dependent process of removing suffixes from words so that words with the same root match each other.

Term frequency
Term frequency is the number of times a given term or query apears within a search index.

To see the complete list of keywords, visit our Search Concepts overview page.

3 Limitations of Google’s Custom Search Engine

By now it should be no surprise that Google is sunsetting its Google Site Search (GSS) product, in favor of its much more restrictive Custom Search Engine (CSE). In addition to forcing ads into your results (to no one’s benefit but Google’s), CSE has a much more limited feature set, proving that sometimes change can be bad.

Here are just 3 of the many limitations you’ll be stuck with if you settle for Google’s CSE:

They’re not just your results

When a visitor comes to your site, you want your search box to only show results from your website. With CSE you’ll be forced to display ads from the entire web universe in your results, taking away your visitors’ attention from your own content.

Too Many Ads

Customization

There are much fewer customization options with Google CSE – not just visually, but more importantly in the ability to control the way your content is displayed. While you can tweak little things like link colors, there isn’t much you can customize beyond that. The overall experience still looks and feels like Google, not your own. And if you have a new piece of content you want to promote, you have to wait until there are enough organic rankings for Google’s algorithm to show it anywhere close to where you want it.

No Customization Options

Support

The Google Help Center is a list of articles that assume you can do everything yourself. But what if you have a more specific implementation in mind that you aren’t sure if you can achieve on your own? If you aren’t a developer you might have some trouble.

No Support

If you aren’t worried yet, you should be. With free, you get what you pay for. Watch our latest 15-minute webcast recording to learn more about why you shouldn’t settle for CSE.