The Swiftype Blog / Tag: enterprise search

What Makes Slack Such a Valuable Collaboration Tool?

By now, you’ve likely heard about Slack. Whether or not you use it, love it, or are generally privy to why it’s changing the way teams collaborate, you know it’s gained substantial momentum and organizations/users everywhere are seeing its value.

Is Slack Really All That?

It’s little wonder that the messaging/group chat/document-sharing application Slack has been called one of the most innovative companies of 2017. Launched in late 2013 as a simple workplace collaboration application, by last October Slack was making the workday more efficient for four million active users (including 1.25 million paying users), resulting in a very healthy $100 million in annual revenue (give or take a buck or two).

The reason for its rapid-fire success? In a classic take on the “necessity is the mother of invention” trope, Slack filled a desperate need that had thus far eluded business—delivering a user-friendly, “one stop shopping” workplace collaboration beehive that supports seamless company-wide communication.

Employees LOVE Slack

Millennials in the workplace today top the 50 million mark (and Generation Z is nipping at their heels!). Weaned on technology, they use the collaboration tool to coordinate and keep track of every aspect of their lives. This powerful workforce expects a healthy work/life balance, extreme efficiency, and opportunities for flexible working arrangements. Slack ticks all of those boxes.

Bye-bye, annoying email threads and “reply alls.” See you later, long, drawn out, boring “team update” meetings and time wasting duplicate work. Don’t let the door hit you on the way out, lost documents and messed up project workflow. Instead, say hello to:

  • Group-chat channels—including text, audio, and video chat
  • Threaded messaging to assist in keeping conversations contextual, organized, and focused
  • Direct messaging and @ alerts
  • Clickable drop-down menus that help facilitate more complex workflows
  • Drag and drop file sharing (including images, PDFs, documents, and spreadsheets)
  • Superb integration and connectivity that results in all notifications appearing in Slack so there’s not more toggling between Twitter, DropBox, Asana, etc., making it easier than ever to find what you need (and even easier when you integrate Slack with your Swiftype account!)
  • Application integrations and third party app development using their API
  • Syncing ability to any smartphones, tablets, laptops, and desktop computers tied into your network, providing employees with flexible work arrangements

[Editor’s note: Features vary between paid and free versions.]

And unlike many other platforms that are difficult to integrate and even harder to use, Slack’s “friendly” interface means happy Slack users spend, on average, 10 hours per weekday plugged into the platform and 140 minutes per user per weekday actively working within the system.

Collaboration Drives Innovation

According to a recent O.C. Tanner Great Work Study, 88 percent of great work starts with an employee asking an inquisitive question, and 72 percent of great work ideas succeed because the employee speaks to many people about their solution, and incorporates diverse knowledge and viewpoints into the design.

Slack drives this type of collaboration and innovation. It encourages employees to question and communicate, problem solve, and pool talents and strengths. It helps break down silos between departments, and, especially important if you’re running a virtual or global company, allows employees to connect, work, and share ideas at any time, and from anywhere.

The Cure for the Common Chaos

So, is Slack a cure-all for excessive meetings and unproductivity? For many companies, yes. For others, it’s not perfect. It’s been said that group chat can cause distractions and meetings can be boundary-less. But Slack has ridiculously high user satisfaction scores, so it’s doing something right.

The Swiftype team, being a fan, saw the platform’s advantages and opted to build a dedicated connector between Slack and their Enterprise Search solution. This enables teams to automatically search over an organization’s universe of cloud apps (Salesforce, Dropbox, Jira, Confluence, and more) then quickly share the results. Learn more about Swiftype for Slack and how you can find everything you need without leaving where you work.

Introducing the Swiftype Search Sallet

Have you ever found yourself on one of your favorite websites, hunting for something very specific, typing query after query into the search field, thinking to yourself: “I wish my computer could just read my mind and find what I’m looking for!”

Well, great news, search fans! Swiftype, the largest independent Site Search and Enterprise Search provider on the web, has solved this long-standing, life-menacing problem just for you. If you ever thought hands-free site search was just a distant thing of the future, you’re wrong! The future is now and now is the future. Today, Swiftype is revealing a cutting-edge site search helmet designed to find what you’re looking for before you even know you’re looking for it: Introducing the Swiftype Search Sallet.

Powering Site Search While Searching Your Mind

We’ve extended our platform to include our patented Neuro-Learning Behavior Recognition technology (NLBR) – you think it, we search it! Get started with the Swiftype Search Sallet in 3 easy steps:

  • Step 1: Wearing Swiftype’s Search Sallet, stare at your computer’s search box for 3 seconds.
  • Step 2: Using Swiftype’s AI, NLP, ML and NLBR technologies, our search automation will recognize that you were searching for, (ie: “Do elephants have elbows?”) and auto-populate your query and immediately trigger the search.
  • Step 3: Review the set of results and stare for 3 seconds at the source you’d like to see more of – additional similar content will automatically appear! Voila! Search that reads your mind.

Unbelievable, Way-Too-Good-To-Be-True Features!

Standard Features include:

Split-Second Search: Our NLBR technology gets smarter over time by learning your eye patterns, brain activity and queries so your search results are returned to you even faster.

Productivity Filtering: Got a deadline coming up, but can’t stop wondering who would win in a fight between Iron Man and Batman? The Search Sallet knows you have to finish your work and won’t show you those results until after you get your work done.

Vocabulary enhancement: Still not sure if it’s “your” or “you’re?” The Swiftype Search Sallet knows which one you actually meant.

Available Enhanced Features:

Song Recognition: Ever get the melody of a song stuck in your head, with no way to figure out what it is? If you’re wearing the Swiftype Search Sallet, our algorithm will pick out the tune and find you that song!

Hunger Recognition: Craving Thai food?  Swiftype will find the restaurant you want in milliseconds before you even know you’re hungry.

Additional Sallet Specs:

  • Breathable, moisture-wicking liner, removable and washable – since you’ll surely work up a sweat -while you feverishly query
  • Color: Flat Black and rubber finish making it the ideal accessory, even for a night out on the town!
  • Incredibly lightweight! Only 10.5 lbs
  • 5-year warranty
  • Batteries not included

Our Customers Have Amazing Things to Say

(Statements given totally and completely by their own free will!)

“Before the Swiftype Search Sallet, I couldn’t find anything I really needed on the internet. Now, I can get information from any website just by thinking it!” – Dave, International Geographic

“I can’t believe I spent all these years wasting time using my hands to search!” – Mindy, Buzzton Post

Dozens of satisfied customers agree – Swiftype’s Search Sallet has not only revolutionized their modern search querying habits, but has made them more likable, attractive, and generally successful. Don’t wait. Order yours today!    

Just kidding. Early April Fool’s! But real talk, our search is pretty damn good. Try it for yourself.

Essential Site Search Terms You Should Know

When evaluating your next Site Search solution, you may come across some terms that you’re not familiar with. We are often asked, What does this mean? From Bigram Matching, to Corpus, to Autocomplete, having a grasp of these common terms will help you better understand and evaluate your next website search engine platform. This post provides you with explanations for the most popular/common site search terms.

Essential Site Search Terms You Should Know

Autocomplete
Autocomplete (also known as typeahead or autosuggest) is a language prediction tool that many search interfaces use to provide suggestions for users as they type in a query.

Bigram matching
Bigram matching is a language analysis tool which advanced search engines use to find results for multiple-word queries that are similar to but not exactly the same as the text in the searchable index. (example: iPhone, i phone, i-phone are all different terms, but the algorithm recognizes them as the same)

Clickthrough behavior
Clickthrough behavior is a type of data that records what results users are clicking on from an SERP.

Constant Crawl
Constant Crawl is a Swiftype feature that allows your search engine index to be updated in real time. This means that any time a page is created or updated, Swiftbot will immediately index the new content and make it available in search results.

Conversions/Conversion rates
In the world of search, conversions occur when users perform a query and click on a result from the SERP.

Corpus
The corpus is the entire body of searchable text in a search index.

Document
The term document refers to a single page or item in a website search index. On a publishing website, for example, a document could be a single article. On an ecommerce website, a document could be a product listing.

Document frequency
Document frequency is the number of times a given term or query appears in a specific document within a larger search index.

Exit rate
Exit rate is a measurement in search analytics that records how often users perform a query then leave the SERP without clicking on a result.

Filtered search
Filtering is a search tool that lets users to restrict their search to a certain section of a website or a specific document type.

Phrase matching
Phrase matching is a language-dependent process which advanced search engines use to identify sets of words that should be treated as a cohesive unit when scanning across a search index for the most relevant documents.

Search query
Queries are the strings of text that users type into a search bar when looking for a specific result or set of results. Queries can be one word or several.

Stemming
Stemming is a language-dependent process of removing suffixes from words so that words with the same root match each other.

Term frequency
Term frequency is the number of times a given term or query apears within a search index.

To see the complete list of keywords, visit our Search Concepts overview page.

Your Search for Love Love for Search Starts Here

On Valentine’s Day, it’s easy to be bitter if you can’t find what you’re looking for.

Searching for data over a stack of different cloud technologies (Salesforce, Dropbox, G Suite, etc) is like hitting the bars every weekend, hoping your soulmate walks up beside you and asks, what’s your sign?

Sure, you might get lucky, but chances are at the end of the night you’ll be left sifting through irrelevant results and looking for your match in all the wrong places.

We just launched the world’s best wingman for your cloud technology suite. Using AI technologies, Swiftype Enterprise Search understands context — we get that it’s not just about what you say, but how you say it.

We’ve married artificial intelligence with our industry-leading algorithm, to make indexing content across disparate cloud data sources effortless. Employees get the information they need, when and where they need it.

Stop settling. Get Swiftype Enterprise Search and fall in love with your cloud technologies again.

Alternatives to Google Search Appliance

Google and enterprise search
For nearly twenty years, Google has been the leader in innovating and improving global web search, but searching enterprise data on a public website or internal company database has always been a different challenge. For the last fourteen years, Google addressed this challenge by offering a Search Appliance, but with the recent announcement that Google will be sunsetting the Search Appliance, existing customers and prospects will now need to look elsewhere to meet their enterprise search needs.

What are the alternatives to Google Search Appliance?
There a host of alternatives to the Google Search Appliance, but they generally fall into three categories:

  • Build it yourself: Use open-source software or an open-source variant to build an internal solution that replaces the Google Search Appliance.
  • Legacy search solution: Use another legacy search solution from vendors who predated the Google Search Appliance.
  • Switch to Swiftype: Swiftype is a modern, cloud-based enterprise search company that offers innovative technology that outperforms existing solutions.

How can Swiftype help?
Swiftype is a modern, cloud-based enterprise search company with years of experience handling enterprise level clients. With industry leading relevance technology and patented, intuitive web based control over search, our technology has been adopted by thousands of customers, including:

Over the past three years, leading brands have relied on Swiftype to power their search for four main reasons:

  1. Relevance and control: Swiftype has spent years refining an advanced search algorithm that outperforms the competition. This relevance model delivers superior results upon installation, and Swiftype users retain an unprecedented level of control over their search results and relevance model through the user-friendly Swiftype dashboard.
  2. Flexible, real-time indexing: Aside from Google, only Swiftype offers the option to index your content with a web crawler. This option, coupled with an already robust API and an extensive series of third-party adaptors, makes the move from GSA to Swiftype the easiest on the market. At the same time, all of these indexing options ensure that your search results are always up to date, reflecting the current state of your organization’s content.
  3. Enterprise scalability: For the last four years, Swiftype has proven its ability to handle enterprise level amounts of traffic and documents, with search indexes containing hundreds of millions of documents and serving millions of queries per second. With Swiftype managing search, scale is not an issue, and your search index can grow alongside your company.
  4. User-friendly dashboard: In addition to Swiftype’s core relevance and indexing technology, the Swiftype dashboard provides an intuitive interface for all team members—regardless of their technical background—to analyze and control search. From query level control over search results to technical monitoring of indexing schedules and maintenance, the Swiftype dashboard makes managing any aspect of your search experience easy.

To learn more about the power and simplicity that Swiftype can bring to your enterprise search, schedule a personalized demo with our search experts today.