The Swiftype Blog / Calculate your company’s internal searching costs

Calculate your company’s internal searching costs

“Employees spend 30% of their time searching for information, answers and insights to help them do their work.”

Is that deck ready yet?

You hire a new employee and assign them to work on a presentation for a potential customer. The employee knows their deck needs to adhere to the company’s style guide and that they need to use some company reports for a few slides in the deck. The employee opens up Powerpoint and realizes that they don’t have the company template deck for enterprise deals. First, they open Google Drive and search there. No dice. Then, they open Dropbox and find the template. Now they’re ready to get started.

The employee, let’s say his name is Patrick, is making some progress until he has a layout idea for the 4th slide. Since Patrick is new and wants to make sure the deck is nothing short of excellent, he wants to reference the style guide. Unfortunately, Pat has no clue where the guide is. He had success with Dropbox last time, so he looks there. No luck. Next Pat looks in G Drive. After trying a few different queries, he finds the guide.

Pat continues to make solid progress until he needs to use data from a report created earlier that year. As mentioned, Pat knows the report exists but has no clue where it is. Again, he hops between apps, plays around with search queries and finally finds the report. Eventually, Pat finishes the deck and all is well.

“If your company has 100 employees, your cost of searching each year is 62,400 hours which equates to $2,400,000 if your average employee makes $80k.”

Data fragmentation is costing your company some serious $$$

But all is not well, and it turns out this data fragmentation problem is even worse than expected. According to Forrester Research, employees spend 30% of their time searching for information, answers and insights to help them do their work. Let’s take a moment to dig into this.

If your company has 100 employees, your cost of searching each year is 62,400 hours which equates to $2,400,000 if you’re paying your employees an average of $80k. Ouch.

If you are a very large company with say 10,000 employees, then your employees spend 6,240,000 hours a year searching which equates to $240,000,000 down the drain. Obviously, time spent searching for internal data is a massive hidden cost that needs to be addressed.

Quantify your cost and address the problem

You might be wondering what your company’s cost of internal searching is. Today’s your lucky day. We’ve provided a tool to help you calculate that number, and you can access it here.

Deploy a solution

At Swiftype, we have built a solution to help you combat this growing data fragmentation problem. It’s called Enterprise Search and it enables you to search across all your information from one search bar. Swiftype can be implemented in less than 10 minutes for most companies and works well for teams of all sizes.

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